Privacy Policy

Introduction

neonstride B.V. ("we", "us", "our") is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you use our real estate services or visit our website.

As a registered real estate brokerage operating in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws.

Data Controller Information

Data We Collect

We collect and process various types of personal data to provide our real estate services effectively. The data we collect includes:

Personal Information

• Name, address, telephone number, and email address
• Date of birth and identification documents (when required for property transactions)
• Financial information relevant to property purchases or sales
• Property preferences and requirements
• Communication records and correspondence

Website Usage Data

• IP address and browser information
• Pages visited and time spent on our website
• Referring websites and search terms used
• Device type and operating system

How We Use Your Information

We use your personal data for specific purposes related to our real estate services. How we use your data depends on the services you request and your relationship with us:

• Property Services: To provide property buying, selling, rental, and management services
• Client Communication: To respond to enquiries and maintain ongoing communication
• Legal Compliance: To meet regulatory requirements for real estate transactions
• Service Improvement: To enhance our services and customer experience
• Marketing: To send relevant property information and service updates (with consent)
• Administration: To maintain accurate records and manage client relationships

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our real estate services
• Legitimate Interest: For business administration and service improvement
• Legal Obligation: To comply with real estate regulations and tax requirements
• Consent: For marketing communications and non-essential cookies

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Legal Professionals: Solicitors and notaries involved in property transactions
• Financial Institutions: Banks and mortgage providers for property financing
• Property Services: Surveyors, valuers, and property management companies
• Government Authorities: When required by law or regulation
• Service Providers: IT support, website hosting, and administrative services

We ensure that all third parties maintain appropriate data protection standards and use your information only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Client Records: Maintained for 7 years after completion of services (legal requirement)
• Marketing Communications: Until you withdraw consent or 2 years of inactivity
• Website Analytics: Typically 26 months for Google Analytics data
• Enquiry Records: 2 years from last contact if no services are provided

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing or cookies

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and recovery procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us: